From September 2022 to September 2023, I was part of NASA CAS (Convergent Aeronautics Solutions) division. The goal of NASA CAS is to identify novel opportunity spaces for NASA Aviation in areas NASA traditionally would not be involved in. During my time at CAS, In my time at NASA, I participated in design efforts that involved healthcare, food insecurity, and more. Details of our work was featured on the NASA CAS website.
Note: NASA has restrictions on what can come out of its firewall so the materials I can show are quite limited.
I was part of the ZIA-HH (Zero Impact Aviation - Human Health) design effort, where we explored opportunities for aviation in the healthcare space. This effort explored the intersection of aviation and healthcare as well as health care access as distance increases. With human-centered design in mind, we conducted 90+ stakeholder interviews and 9 co-design sessions with stakeholders. By analyzing stakeholder data, trends, leverage points, and site-visit research, we identified six opportunity areas. The opportunity spaces identified are then handed off to an execution team for phase 2 benchmarking and concepting.
There were 9 total co-design sessions focused on the 6 topic areas identified above, two of whic,h involving virtual-physical care transitions, I co-led. Stakeholders were presented brainstorming prompts and encouraged to ideate.
The prompts were informed by leverage points highlighting certain technologies and NASA capabilities identified in an earlier causal loop activity. Shown on the right is an example of how prompts were used to brainstorm. On the left are solution ideas and on the top are specific technologies. Stakeholders were then asked to synthesize ideas accordingly.
One of my roles was to create methods and activities used in team design sessions and stakeholder co-design sessions.
I incorporated system mapping into the team’s workflow, and led several system mapping design sessions with the team. I felt that system mapping was a good way to immerse the team into the complexity of the problems we were tackling. System mapping was later adapted to causal loop diagramming and stakeholder mapping activities.